✦ Luna Orbit — IT Support & Helpdesk

Field Support Engineer

at P3Mobility

📍 Remote, US Remote 💰 $85K – $115K USD / year Posted March 12, 2026
Salary $85K – $115K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Bachelor's or Master's degree in Electrical
Category IT Support & Helpdesk

This role involves diagnosing and resolving network and system issues in active transportation networks, supporting deployments, and maintaining system uptime in public infrastructure environments.

  • Lead incident response
  • Diagnose network issues
  • Support deployments
  • Produce incident artifacts
  • Maintain system baselines

The technical scope includes network troubleshooting, Linux system inspection, packet analysis, and managing containerized applications using Docker, with a focus on incident response and system stability.

The ideal candidate is a mid-level IT support engineer with strong networking fundamentals, Linux expertise, and experience in troubleshooting network and system issues in active transportation environments. They are proactive, detail-oriented, and capable of handling high-priority incidents.

Networking fundamentalsLinux fluencyTroubleshooting methodologyIncident responseCommunication skills
Packet capture analysisDockerContainerized applicationsNetwork configuration validationSystem logs analysis
tcpdumpWiresharkDockerLinux
Networking fundamentalsLinuxtcpdumpWiresharkTLSVPNFirewallNATDNSDockerContainerized applicationsIncident responseTroubleshootingPacket capture analysisSystem logs
Networking fundamentalsLinuxtcpdumpWiresharkTLSVPNFirewallNATDNSDockerContainerized applicationsSystem logsIncident responseTroubleshootingPacket capture analysis
TroubleshootingCommunicationProblem-solvingCustomer serviceTeamwork
Industry Transportation / Public Sector / Infrastructure
Job Function Provide first-line technical support for networked edge systems in active transportation infrastructure.
Networking fundamentalsLinuxtcpdumpWiresharkTLSVPNFirewallNATDNSDockerContainerized applicationsIncident responseTroubleshootingPacket capture analysisSystem logs

Lack of Linux or networking experience, Inability to troubleshoot network issues, No experience with incident response, Unwillingness to travel (~25%)

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