✦ Luna Orbit — IT Support & Helpdesk

Field Support Engineer

at Robert Half

📍 Atlanta, GA Remote 💰 $38 – $44 USD / year Posted March 28, 2026
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Position Details

Salary $38 – $44 USD / year
Type Contract
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides remote technical support to clients, troubleshooting hardware, software, and network issues. The position emphasizes incident resolution, customer communication, and maintaining system health.

Key Responsibilities

  • Deliver onsite and remote technical support
  • Diagnose and resolve hardware/software/network issues
  • Handle incident and request management
  • Monitor client environments
  • Apply patches and maintain security protocols

Technical Overview

Support involves troubleshooting hardware, software, and network problems, using tools like ServiceNow, LogicMonitor, and Datto. The environment is client-focused, with a focus on incident management and root cause analysis.

Ideal Candidate

The ideal candidate is a skilled IT support professional with experience providing remote technical support for hardware, software, and network issues. Strong troubleshooting and customer service skills are essential.

Must-Have Skills

Technical supportHardware troubleshootingNetwork troubleshootingServiceNowRoot cause analysis

Nice-to-Have Skills

LogicMonitorDattoSecurity protocolsSoftware troubleshootingIncident management

Tools & Platforms

ServiceNowLogicMonitorDatto

Required Skills

Technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingServiceNowLogicMonitorDattoroot cause analysisincident managementclient communication

Hard Skills

Technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingCloud servicesServersEnd-user devicesServiceNowLogicMonitorDattoRoot cause analysisPatchesSecurity protocols

Soft Skills

Customer serviceCommunicationTroubleshootingProblem-solvingCollaboration

Industry & Role

Industry Information Technology
Job Function Provide remote technical support and troubleshooting for client systems
Role Subtype Help Desk L1

Keywords for Your Resume

IT supporthelp deskremote supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingServiceNowLogicMonitorDattoroot cause analysisincident managementclient communicationIT support specialisttechnical supporttroubleshootingcustomer service

Deal Breakers

Lack of experience with remote support tools, No troubleshooting experience, No customer service background, No familiarity with ServiceNow or similar platforms

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