✦ Luna Orbit — IT Support & Helpdesk

FIELD SUPPORT ENGINEER

at Rockwell Automation

📍 2 Locations Hybrid Posted March 18, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 2+ years
Education Bachelor's degree in Engineering (Electrical, Automation, Mechatronics, or related field)
Category IT Support & Helpdesk

About this role

Provides onsite installation, troubleshooting, and maintenance support for industrial automation systems, serving as a technical liaison to customers and ensuring optimal system performance.

Key Responsibilities

  • Install automation equipment
  • Troubleshoot systems
  • Perform maintenance
  • Support customer training
  • Document service activities

Technical Overview

Supports automation equipment including PLCs, drives, and electrical systems, with a focus on troubleshooting, installation, and customer training in industrial environments.

Ideal Candidate

The ideal candidate is a mid-level field support engineer with at least 2 years of experience in automation systems, PLCs, and drives. They are customer-focused, skilled in troubleshooting and maintenance, and capable of supporting complex industrial automation equipment.

Must-Have Skills

Experience with automation systemsTroubleshooting skillsCustomer support experienceInstallation and maintenance

Nice-to-Have Skills

Experience with drives and PLCsElectrical system repairCustomer trainingService documentation standards

Tools & Platforms

Automation equipmentPLC programming toolsDrive systems

Required Skills

Automation SystemsPLCDrivesTroubleshootingInstallationMaintenanceCustomer SupportTechnical Documentation

Hard Skills

Automation SystemsPLCDrivesElectrical SystemsTroubleshootingInstallationMaintenanceCustomer SupportTechnical Documentation

Soft Skills

Customer ServiceCommunicationProblem SolvingTeamworkAdaptability

Certifications

Preferred

Relevant engineering certificationsDriver's license

Industry & Role

Industry Manufacturing
Job Function Industrial automation support and maintenance
Role Subtype Field Technician
Tech Domains Automation Systems, Electrical Systems, PLC, Drives

Keywords for Your Resume

automation systemsPLCdriveselectrical systemstroubleshootinginstallationmaintenancecustomer supporttechnical documentationfield serviceindustrial automationmechatronicselectrical repaircustomer trainingservice standards

Deal Breakers

No experience with automation systems, Lack of troubleshooting skills, No customer support background

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