Position Details

Salary $48K – $52K USD / year

Type Full-Time

Experience entry

Exp. Years 2+ years

Education Bachelor’s degree or Associated Degree in Computer Science or related field

Category IT Support & Helpdesk

About this role

Provide on-the-road IT support to ensure restaurant technology stays operational 24/7. You will maintain networks and systems, troubleshoot end-user issues, coordinate vendor quotes, and create disaster plans for business continuity.

Key Responsibilities

Keep IT systems running 24/7
Determine network maintenance and growth needs
Create and administer disaster plans
Provide technical support and troubleshoot computer problems
Contact vendors for quotations and manage supplier negotiations

Technical Overview

Support and maintain network and computing environments by applying knowledge of network architecture plus operating systems, software, and hardware. Build and administer disaster plans and perform ongoing system maintenance and troubleshooting for users.

Ideal Candidate

The ideal candidate has 2+ years of IT support experience with a comprehensive understanding of network architecture. They can troubleshoot hardware/software and support restaurant technology systems on the road, including maintaining uptime, updating systems, coordinating vendor quotes, and creating disaster plans to keep operations running during crises.

Must-Have Skills

Bachelor’s degree or Associated Degree in Computer Science or related fieldComprehensive understanding of network architectureWorking knowledge of relevant operating systemssoftwareand hardware.2+ years of experience in IT supportExcellent problem-solving and critical thinking skillsEfficient troubleshooting abilitiesEffective communication skills

Nice-to-Have Skills

QSR or Retail experience

Required Skills

IT systems maintenancenetwork architectureoperating systemssoftwarehardwaredisaster plansdisaster recoveryvendor quotationstechnical supporttroubleshootingcustomer serviceorganizationtime managementprioritization

Hard Skills

IT supportNetwork architectureComputer hardwareOperating systemsSoftware programsTroubleshooting computer problemsDisaster plan creationVendor management (contacting vendors for quotations)Disaster recovery planning (keeping restaurants open during a crisis)System maintenanceSystem updatesPreventative maintenanceCost forecasting for replacing/upgrading software and hardwareQSR (Quick Service Restaurant) or Retail IT support (as context)

Soft Skills

Problem-solvingCritical thinkingAttention to detailOrganizationTime managementPrioritizationCommunication (speakingwritingactive listening)Customer serviceInterpersonal skillsCustomer/user support orientation

Industry & Role

Industry Retail

Job Function On-the-road IT support and maintenance for retail/QSR operations

Role Subtype IT Support Specialist

Tech Domains Networking / TCP-IP, Windows Server, Linux

Keywords for Your Resume

Field Support SpecialistIT systemsnetwork architectureoperating systemssoftwarehardwaretechnical supporttroubleshootingcomputer problemsmaintenance and growth needs of the networkdisaster plansdisaster recoverydisaster planvendor quotationsvendorsquotationscustomer serviceinterpersonal skillsproblem-solvingcritical thinkingattention to detailsorganizationtime managementprioritization2+ years of experience in IT supportQSRRetail experienceIT support

Deal Breakers

Bachelor’s degree or Associated Degree in Computer Science or related field, 2+ years of experience in IT support, Comprehensive understanding of network architecture, Work Location: On the road (traveling required)

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