Position Details
About this role
This role involves deploying and supporting client devices, managing tickets, and maintaining documentation within a managed services environment.
Key Responsibilities
- Device onboarding and shipping
- Onsite client visits
- Support ticket resolution
- Knowledge management
- Documentation and process improvement
Technical Overview
Proficient in endpoint imaging tools like Autopilot, Intune, Jamf, and WDS, with knowledge of ITIL processes and ITSM platforms for ticketing and asset management.
Ideal Candidate
The ideal candidate is a mid-level IT support technician with 1-3 years of experience in endpoint deployment, ITIL processes, and customer support. They are proficient with tools like Autopilot, Intune, and Jamf, and possess strong documentation and communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with endpoint imaging tools, No ITIL or ITSM knowledge, No customer-facing experience, Invalid driver's license
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile