✦ Luna Orbit — Project & Program Management

FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics

at Marriott International

📍 Bethesda, MD, United States Hybrid Posted March 22, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 5+ years
Education Bachelor's degree or equivalent experience
Category Project & Program Management

About this role

This role involves managing ITSM reporting projects, defining data metrics, and collaborating with stakeholders to improve technology delivery and service.

Key Responsibilities

  • Manage ITSM reporting projects
  • Build data definitions
  • Gather requirements
  • Collaborate with stakeholders
  • Drive data governance

Technical Overview

The technical environment includes ITSM platforms, PowerBI, JIRA, Confluence, cloud data warehouses, and data governance frameworks.

Ideal Candidate

The ideal candidate is a mid-level project manager with 5+ years of experience in IT project management, particularly in ITSM and data analytics. They possess strong stakeholder management skills, technical documentation abilities, and experience with Agile methodologies.

Must-Have Skills

IT project managementITSMITILData definitionsRequirements gatheringStakeholder managementTechnical documentation

Nice-to-Have Skills

Atlassian JIRASharePointServiceNow reportingPowerBICloud data warehouseData governancePMPCBAP

Tools & Platforms

JIRAConfluenceSharePointServiceNowPowerBI

Required Skills

IT project managementITSMITILData definitionsRequirements gatheringStakeholder managementPowerBIJIRAConfluenceData governanceTechnical documentationScrumCloud data warehouseSharePointServiceNow reportingPMPCBAP

Hard Skills

IT project managementITSMITILData & AnalyticsScrumJIRAConfluencePowerBICloud data warehouseData governanceTechnical documentation

Soft Skills

collaborationproblem-solvingcommunicationstakeholder managementdrive for success

Certifications

Required

PMPCBAP

Industry & Role

Industry Technology / IT Services
Job Function IT project management and data analytics in enterprise ITSM reporting
Role Subtype Project Manager
Tech Domains ITSM / ServiceNow, Power BI, JIRA, Confluence

Keywords for Your Resume

IT project managementITSMITILData definitionsRequirements gatheringStakeholder managementPowerBIJIRAConfluenceData governanceTechnical documentationScrumCloud data warehouseSharePointServiceNow reportingPMPCBAP

Deal Breakers

Lack of IT project management experience, No experience with ITSM or ITIL, No stakeholder management skills, No technical documentation skills

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