✦ Luna Orbit — IT Support & Helpdesk

FLEX Senior Product Manager, ITSM Platforms Mobile Experience

at Marriott International

📍 Bethesda, MD, United States Hybrid Posted March 17, 2026
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Position Details

Type Not Specified
Experience senior
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Senior Product Manager responsible for defining and delivering a mobile employee experience platform built on ServiceNow, supporting ITSM and HR functions.

Key Responsibilities

  • Define product vision and roadmap
  • Collaborate with stakeholders
  • Manage product lifecycle
  • Ensure security and compliance
  • Drive adoption and improvement

Technical Overview

Focus on ServiceNow platform, mobile app development, product lifecycle, stakeholder collaboration, agile methodologies.

Ideal Candidate

The ideal candidate is a senior product manager with extensive experience in ServiceNow platform, ITSM, and mobile application development. They possess strong stakeholder management skills and a strategic mindset to drive employee-facing mobile solutions.

Must-Have Skills

ServiceNow platformMobile application developmentProduct lifecycle managementStakeholder collaborationAgile delivery

Nice-to-Have Skills

HR Service DeliveryITSM standardsSecurity standardsExperience with ServiceNow mobile capabilities

Tools & Platforms

ServiceNowUX/UI tools

Required Skills

ServiceNowITSMmobile applicationproduct managementagilestakeholder managementemployee experiencesecurity standards

Hard Skills

ServiceNowIT Service ManagementITSMMobile Application DevelopmentProduct ManagementAgileRoadmap PlanningUX/UI CollaborationStakeholder Management

Soft Skills

Strategic ThinkingCross-functional CollaborationCommunicationLeadershipProblem-solving

Industry & Role

Industry Hospitality / SaaS
Job Function Product management for employee-facing mobile applications
Role Subtype Product Manager
Tech Domains ITSM / ServiceNow

Keywords for Your Resume

ServiceNowITSMMobile applicationProduct managementAgileRoadmapStakeholder managementIT Service ManagementHR Service DeliveryMobile experienceProduct ownerMobile app developmentEmployee experienceSecurity standardsUser experienceStakeholder collaborationRoadmap planningUX/UI

Deal Breakers

Lack of ServiceNow experience, No product management background, No experience with mobile applications, Unwillingness to work in Bethesda, MD

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