Position Details

Salary $85K – $162K USD / year

Type Full-Time

Experience mid

Exp. Years 4 years

Education Bachelor's degree in Economics, Finance, Statistics, Mathematics or related discipline; OR 4 years of related experience in statistics, mathematics or forecasting

Category Data & Analytics

About this role

Forecasting Analyst for operations and contact center planning, defining problems, interpreting data, and applying forecasting models to generate accurate forecasts across multiple activities.

Key Responsibilities

Leverages forecasting knowledge to participate in cross-functional teams
Reviews data for trends and informs forecasts
Documents methodology and testing
Develops forecasting white papers
Guides operational initiatives into forecast plans

Technical Overview

Uses forecasting methodologies and tools (NICE, Aspect, Cisco, Decision) to produce forecast data and governance documentation; communicates insights to business leaders.

Ideal Candidate

The ideal candidate is a mid-level forecasting analyst with 4+ years of forecasting/planning experience and hands-on use of workforce tools like NICE/Aspect/Decision for contact center operations.

Must-Have Skills

Bachelor's degree in EconomicsFinanceStatisticsMathematics or related discipline4 years of forecasting or planning experienceExperience with NICEAspectCiscoand/or Decision/Decisions

Nice-to-Have Skills

Military service or military spouse/domestic partnerCommand center processes improvementReal-time execution and intraday strategyLeadership through influenceWFM/Operations integration

Tools & Platforms

NICEAspectCiscoDecision

Required Skills

Bachelor's degree; 4 years forecasting/planning; NICE/Aspect/Cisco/Decision tools; data analysis; forecasting methodologies; communication

Hard Skills

ForecastingForecasting methodologiesNICEAspectCiscoDecision CenterData analysis toolsData visualization

Soft Skills

CommunicationVerbal and written communicationCollaborationInfluenceProblem solving

Industry & Role

Industry Insurance

Job Function Define business problems, collect and interpret data, and apply forecasting models to optimize operational, economic, and multichannel activities

Role Subtype Data Analyst

Tech Domains Tableau, Power BI, Python, SQL / PostgreSQL, NICE, Decisions, Excel, Exploratory Data Analysis, Data Visualization, Statistics

Keywords for Your Resume

Forecasting AnalystForecastingplanningdata analysisNICEAspectCiscoDecisionDecision Centermultichannelcontact centerforecast/plangovernancerisk and complianceexecutive summariesbusiness partnerintraday strategyForecasting methodologiesData analysisContact center dataForecast/plan

Deal Breakers

Visa sponsorship required, 4 years forecasting/planning experience, Bachelor's degree

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Forecasting Analyst - Mid Level

Get matched to jobs like this