Position Details

Salary $60K – $80K USD / year

Type Full-Time

Experience mid

Exp. Years 3+ years

Category Customer Success & Support

About this role

Franchise Ramp is seeking a Franchisee Success Manager to manage client relationships and maximize ROI across Facebook, Instagram, and Google advertising efforts for franchise clients. The role is fully remote with a focus on monthly Zoom meetings, data review, and upsell opportunities.

Key Responsibilities

Conduct monthly Zoom meetings with clients to discuss results and strategy
Review client CRM data to analyze lead conversion rates
Identify upsell opportunities
Collaborate with Account Management to adjust campaigns when performance metrics are not met
Manage Facebook Ads Manager settings and review performance metrics

Technical Overview

Primarily customer success with exposure to Meta Business Manager, Facebook Ads Manager, Google Ads, and CRM tools. Strong emphasis on data-driven insights and client communication.

Ideal Candidate

The ideal candidate is a mid-level customer success professional with at least 3 years in client-facing roles, strong experience in Meta Business Manager and Facebook Ads, and a proven track record of communicating results effectively via Zoom. They should be comfortable with remote work, upselling opportunities, and collaborating with account management to optimize campaigns.

Must-Have Skills

Minimum of 3 years in a client success roleExperience with Meta Business Manager is strongly preferredScreen sharing/presenting on ZoomDetail-orientedExcellent communication skills

Nice-to-Have Skills

Experience in Facebook Ads Manager or similar marketing rolesExperience with HubSpot and AirTableG Suite / Google Workspace experience

Tools & Platforms

Facebook Ads ManagerMeta Business ManagerGoogle AdsZoomG SuiteHubSpotAirTable

Required Skills

3 years in client successMeta Business ManagerFacebook Ads ManagerGoogle AdsZoomG SuiteHubSpotAirtableCRM data analysisupsellaccount managementlead conversioncommunicationpresentationsproblem-solvingtime management

Hard Skills

Facebook Ads ManagerMeta Business ManagerGoogle AdsCRM data analysisZoomG SuiteHubSpotAirTable

Soft Skills

communicationpresentationproblem-solvingtime managementself-motivationindependenceteam collaborationcustomer-focused

Industry & Role

Industry Marketing & Digital Marketing

Job Function Manage franchisee client relationships and optimize digital marketing ROI

Role Subtype Customer Success Manager

Keywords for Your Resume

franchisee success managerfacebook ads managermeta business managergoogle adszoomg suitehubspotairtableremotecustomer successupsellcrm data analysislead conversiondigital marketingfranchisingaccount management3 yearscommunicationpresentationsproblem-solvingFacebook Ads ManagerMeta Business ManagerGoogle AdsZoomHubSpotAirtableG SuiteCustomer SuccessUpsellRemote

Deal Breakers

Must reside in one of the specified states: AZ, FL, IL, MI, MN, MO, NV, NC, OK, TX, UT, 3 years of client success experience mandatory, Experience with Meta Business Manager strongly preferred

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