Position Details

Salary $60K – $80K USD / year

Type Not Specified

Experience mid

Exp. Years Minimum of 3 years in a client success role

Education Not specified

Category Customer Success & Support

About this role

Franchise Ramp is hiring a Franchisee Success Manager to lead recurring client Zoom meetings, review performance and CRM data, and help clients maximize Facebook, Instagram, and Google advertising value. You’ll also support upsell opportunities and coordinate with account management for campaign adjustments when metrics aren’t being met.

Key Responsibilities

Conduct monthly Zoom meetings to review results and plan next steps, Review CRM data to analyze lead conversion rates, Identify upsell opportunities, Make minor campaign adjustments with account management when metrics lag, Manage Facebook Ads Manager business settings and monitor performance

Technical Overview

This role is not a pure engineering position but requires a practical understanding of Meta Ads platforms (Facebook Ads Manager / Meta Business Manager) and Google Ads to make minor adjustments and communicate strategy. You will analyze CRM lead conversion data, monitor performance metrics, and support touchpoints focused on lead conversions and automated campaign improvements.

Ideal Candidate

The ideal candidate has 3+ years of customer success experience and can run structured Zoom-based review meetings focused on performance, lead conversions, and problem-solving. They are comfortable analyzing CRM data, identifying upsell opportunities, and making minor adjustments within Facebook Ads Manager/Meta Business Manager and Google Ads platforms. Strong communication and a proactive, helpful approach are essential.

Must-Have Skills

3 years of customer success experienceZoom meetingsCustomer successCRM data review and lead conversion insights

Nice-to-Have Skills

Facebook Ads Manager experienceMeta Business Manager experienceMarketing experience in Meta Business Manager

Tools & Platforms

ZoomFacebook Ads ManagerMeta Business ManagerGoogle AdsCRM

Required Skills

Customer successZoom meetingsCRM data analysislead conversion rate analysisupsellFacebook Ads ManagerMeta Business ManagerGoogle Adsperformance metricscampaign adjustmentsscreen sharing/presenting

Hard Skills

Customer successZoom meetingsCRM data analysisLead conversion rate analysisUpsell opportunity identificationFacebook Ads ManagerMeta Business ManagerGoogle adsDigital marketing trend monitoringBilling changes submissionBusiness settings management in Facebook Ads ManagerCampaign adjustmentsPerformance metrics analysisScreen sharing/presenting on Zoom callsMeta Ads platform operationsGoogle Ads platform operations

Soft Skills

OrganizedProactive self-starterExcellent communication skillsNICE and HELPFUL customer approachProblem-solvingAddressing and understanding feedbackOffering solutions/recommendationsCollaborating with account management teamCollaborating with success teamStrategic thinking

Industry & Role

Industry Marketing/SaaS (Franchise advertising)

Job Function Own client success by running performance reviews and optimizing franchise ad value through Meta and Google Ads platform guidance

Role Subtype Customer Success Manager

Keywords for Your Resume

Franchisee Success ManagerCustomer SuccessClient SuccessZoom meetingsCRM datalead conversion ratesupsellFacebook Ads ManagerMeta Business ManagerGoogle advertisingGoogle AdsMeta and Google Ads platformsscreen sharingpresentingperformance metricscampaign adjustmentsdigital marketing trendsbilling changescustomer expectationsremote

Deal Breakers

Must be located in one of: AZ, FL, IL, MI, MN, MO, NV, NC, OK, TX, UT, Less than 3 years of customer success experience

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