✦ Luna Orbit — IT Support & Helpdesk

Front-end developers

at Titan Blockchain

📍 Tampa, FL Onsite Posted March 03, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 0+ years
Education Bachelor's in Computer Science or related field
Category IT Support & Helpdesk

About this role

This role provides technical support for end-users, resolving hardware and software issues, and maintaining documentation. It involves troubleshooting across multiple operating systems and supporting network security tools.

Key Responsibilities

  • Resolve support requests
  • Troubleshoot hardware/software
  • Maintain documentation
  • Support end-users
  • Configure workstations

Technical Overview

Supports Windows, macOS, Linux, and network security tools like firewalls. Uses Active Directory, Office365, and ticketing systems to manage support requests.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with strong troubleshooting skills across Windows, macOS, and Linux platforms. They possess excellent communication and customer service skills, with a basic understanding of network protocols and security tools.

Must-Have Skills

Troubleshooting hardware and softwareWindows operating systemsMicrosoft OfficeActive DirectoryOffice365Help Desk supportCustomer supportProblem resolution

Nice-to-Have Skills

LANWANRoutersFirewallsServer managementITILNetwork protocols

Tools & Platforms

Active DirectoryOffice365Microsoft OfficeSophos FirewallTicketing systems

Required Skills

Help DeskTroubleshootingActive DirectoryOffice365WindowsFirewallSophosVirus RemovalHardware TroubleshootingRemote Support

Hard Skills

HTMLHyperText Markup LanguageCSSCascading Style SheetsJavaScriptJavaScriptWindowsmacOSLinuxDNSTCP/IPHelp DeskTroubleshootingRemote SupportActive DirectoryOffice365Microsoft OfficeFirewallSophosVirus RemovalHardware Troubleshooting

Soft Skills

CommunicationProblem-solvingCustomer ServiceTeamworkTroubleshootingDocumentationTime ManagementAnalysisProactiveCollaboration

Industry & Role

Industry Education, Technology
Job Function IT support and helpdesk technician

Keywords for Your Resume

Help DeskTroubleshootingActive DirectoryOffice365WindowsmacOSLinuxFirewallSophosVirus RemovalHardware TroubleshootingRemote SupportCustomer ServiceDocumentationNetwork ProtocolsDNSTCP/IP

Deal Breakers

Lack of troubleshooting experience, No familiarity with Active Directory or Office365, Unwillingness to work on-site in Tampa, FL, No relevant degree

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