Position Details
About this role
This role involves providing advanced Tier 2 support in a managed services environment, managing infrastructure, virtualization, and onsite technical deployments, with a focus on complex troubleshooting and client interaction.
Key Responsibilities
- Resolve escalated issues
- Manage infrastructure and virtualization
- Perform onsite hardware/network deployments
- Maintain system security
- Document environments
Technical Overview
Supports Windows and Linux systems, virtualization platforms (VMware, Hyper-V), network hardware, and performs field work including cabling and rack installations.
Ideal Candidate
The ideal candidate is a mid-level Tier 2 IT technician with extensive experience in virtualization, server management, and network troubleshooting within an MSP environment. They should be capable of performing onsite field work independently and managing complex technical issues.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of MSP Tier 2 experience, No virtualization experience (VMware, Hyper-V), No onsite support capability, No experience troubleshooting hardware or network issues
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