Full-Time Verification Representative (Remote) - UT

This is a full-time remote Contact Center Customer Service Rep role focused on customer verification and eligibility for client products. You will answer inbound and/or outbound calls, resolve inquiries, and transfer customers to the appropriate departments during a fixed weekday schedule.

• Field outbound and/or inbound phone calls
• Transfer customers to appropriate department(s)
• Handle and resolve customer inquiries
• Serve as first point of contact for customers seeking products or services
• Maintain secure, hardwired high-speed internet for uninterrupted connectivity

The role is operational and call-based, using Datalot to support verification workflows. Remote performance depends on having secure, hardwired high-speed internet to maintain uninterrupted connectivity during scheduled work hours.

The ideal candidate is an entry-level contact center customer service representative comfortable handling both inbound and outbound phone calls and transferring customers to the right departments. They pay close attention to detail to ensure callers are eligible for the products, and they can reliably work remotely with hardwired high-speed internet while following a consistent weekday schedule.