✦ Luna Orbit — IT Support & Helpdesk

Fully Remote IT Helpdesk Associate – Canada (Entry-Level Welcome)

at The Elite Job

📍 Canada Onsite Posted March 15, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 0
Education Not specified
Category IT Support & Helpdesk

About this role

Provides first-level technical support on-site for hardware, software, and network issues, assisting users and supporting onboarding processes.

Key Responsibilities

  • Support hardware/software issues
  • Troubleshoot network connectivity
  • Document support interactions
  • Assist with onboarding
  • Support on-site users

Technical Overview

Supports Windows and Mac systems, troubleshoots hardware/software/network problems, documents interactions, and assists with onboarding.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with basic troubleshooting skills, capable of supporting hardware, software, and network issues on-site in Canada, with good communication skills.

Must-Have Skills

Basic knowledge of computer systemsTroubleshoot hardwaresoftwarenetwork issuesDocument support interactionsAssist with onboarding

Nice-to-Have Skills

Experience in IT supportHelpdesk ticketing systems familiarityCustomer service experience

Tools & Platforms

Ticketing systemsWindowsMacSupport documentation tools

Required Skills

help deskIT supporttroubleshootingticketing systemhardware supportsoftware supportnetwork connectivitysystem navigationcustomer serviceon-site support

Hard Skills

WindowsMacTroubleshootingHardwareSoftwareNetwork connectivityAccount accessTicketing systemSystem navigationIT support

Soft Skills

CommunicationProblem-solvingCustomer serviceDocumentationTeamwork

Industry & Role

Industry Technology
Job Function On-site IT support technician
Role Subtype Help Desk L1
Tech Domains Windows, Mac

Keywords for Your Resume

help deskIT supporttroubleshootingticketing systemhardware supportsoftware supportnetwork connectivitysystem navigationcustomer serviceon-site supportWindowsMacsupport interactionsdocument supportonboardingnetwork issueson-site

Deal Breakers

No basic knowledge of computer systems, Inability to troubleshoot hardware/software, No on-site support availability, Lack of communication skills

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