Geek Squad Agent (Retail Store)

Geek Squad Agent provides frontline technology support in a Best Buy store; assists customers with device setup and basic repairs and collaborates with other agents for complex repairs. The role is on-site, part-time, and requires flexible scheduling.

• Provide positive, timely service to customers during check-in and checkout
• Understand technology issues and provide accurate next steps
• Help customers set up new devices and advise on repair or replacement
• Monitor service queues and provide status updates
• Maintain knowledge through certified training and collaborate with fellow agents

Role focuses on end-user tech support across Windows and mobile devices, with proficiency in Microsoft 365, Active Directory, Intune, and entry-level networking certifications. Uses Service Desk ticketing systems and remote management tools in a retail environment.

The ideal candidate is an entry-level IT support specialist with 0-1 year of experience in a service desk environment, comfortable with on-site retail support, and proficient in Microsoft 365, Active Directory, and Intune. CCNA/A+ certifications are a plus.

Preferred