✦ Luna Orbit — IT Support & Helpdesk

Genesys CX Enablement & Strategy Architect

at LMI

📍 Remote, US Remote 💰 $175K – $225K USD / year Posted March 10, 2026
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Position Details

Salary $175K – $225K USD / year
Type Not Specified
Experience lead
Exp. Years 7+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Lead Genesys CX platform enablement and strategy, supporting enterprise deployment across contact centers, facilitating training, and advising on adoption strategies.

Key Responsibilities

  • Lead curriculum strategy
  • Support training sessions
  • Facilitate workshops
  • Analyze operational metrics
  • Advise on feature enablement

Technical Overview

Involves platform enablement, strategy consulting, workshop facilitation, and data analysis related to Genesys Cloud CX and contact center operations.

Ideal Candidate

The ideal candidate is a senior contact center strategist with over 7 years of experience in Genesys Cloud CX and contact center platform enablement. They excel in strategy consulting, workshop facilitation, and data-driven adoption strategies.

Must-Have Skills

Genesys Cloud CXContact Center PlatformsStrategy consultingWorkshop facilitation

Nice-to-Have Skills

AI-enabled toolsAutomationData analysisMaturity model assessments

Tools & Platforms

Genesys Cloud CXCRMData analytics tools

Required Skills

Genesys Cloud CXCustomer ExperienceContact Center PlatformsStrategy ConsultingPlatform EnablementTraining & AdoptionData-driven StrategyWorkshop Facilitation

Hard Skills

Genesys Cloud CXCustomer ExperienceContact Center PlatformsStrategy ConsultingPlatform EnablementTraining & AdoptionData-driven StrategyWorkshop Facilitation

Soft Skills

LeadershipCommunicationStrategic thinkingWorkshop facilitationCollaboration

Industry & Role

Industry Government/Public Sector, Technology
Job Function Contact center platform strategy and enablement

Keywords for Your Resume

Genesys Cloud CXCustomer ExperienceContact Center PlatformsStrategy ConsultingPlatform EnablementTraining & AdoptionData-driven StrategyWorkshop FacilitationCustomer ServiceContact CenterCXAutomationAI toolsMaturity modelOperational metricsData analysisAI-enabled tools

Deal Breakers

Lack of experience with Genesys Cloud CX, No contact center strategy background, Unable to work remotely in US

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