Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category Customer Success & Support

About this role

Serve as the go-to GoHighLevel expert for wedding venue clients, troubleshooting and configuring their systems in real time. You will support clients through Slack and Zoom, fix workflow/calendar/form/phone routing issues, and handle basic website updates.

Key Responsibilities

Diagnose and fix GoHighLevel workflow, calendar, form routing, and phone/SMS routing issues
Configure and optimize GHL setups for client accounts
Support clients via Slack and Zoom with clear walkthroughs
Perform website updates using basic HTML/CSS and CMS edits
Manage multiple client requests across channels simultaneously

Technical Overview

Hands-on administration of GoHighLevel including workflows, triggers, calendar configuration, form routing and notifications, and phone/SMS routing. Also includes managing Meta Business Suite/Facebook Business Manager access for ad campaigns, plus basic HTML/CSS and CMS/domain/hosting updates.

Ideal Candidate

The ideal candidate is a GoHighLevel power user with 2+ years of hands-on GoHighLevel administration experience. They can independently troubleshoot workflows, calendar/form routing, and phone/SMS routing, and confidently support clients via Slack and Zoom with clear, friendly guidance.

Must-Have Skills

2+ years hands-on GoHighLevel administrationStrong understanding of GHL workflowstriggersform routingcalendar configurationand phone system setupTroubleshoot GHL issues independently without needing to escalateNavigate GoHighLevel confidentlyJump on Zoom calls with venue owners and walk them through configurations or fixes

Nice-to-Have Skills

Experience using AI to problem solveManage multiple client requests across Slack channels simultaneously

Tools & Platforms

GoHighLevelSlackZoomMeta Business SuiteFacebook Business ManagerMeta adsHTMLCSS

Required Skills

GoHighLevelworkflowscalendarsformsfunnelsphone/SMS routingautomationspipelinesMeta Business SuiteFacebook Business ManagerHTMLCSSSlackZoom

Hard Skills

GoHighLevelworkflowscalendar routingform routingnotificationsphone system setupphone/SMS routingautomationspipelinesMeta Business SuiteFacebook page accessad account setuppermissionsMeta ad campaignsFacebook Business ManagerHTMLCSSwebsite content updatesCMS editsdomain and hosting configurationsSlackZoom calls

Soft Skills

real-time troubleshootingclient communicationfriendly clear explanationsindependent problem-solvingmanaging multiple requestscross-client prioritizationtechnical empathypresenting to non-technical business owners

Industry & Role

Industry SaaS

Job Function Provide hands-on GoHighLevel client success and technical support

Role Subtype Customer Success Manager

Keywords for Your Resume

GHL Client Success EngineerGoHighLevelworkflowscalendarform routingphone/SMS routingautomationspipelinesMeta Business SuiteFacebook page accessad account setuppermissionsMeta AdsFacebook Business ManagerHTMLCSSCMS editsdomain and hosting configurationsSlackZoom

Deal Breakers

Must have 2+ years hands-on GoHighLevel administration experience, Must be able to troubleshoot GHL issues independently without escalating, Must be comfortable updating and maintaining client websites (HTML/CSS basics)

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