✦ Luna Orbit — IT Support & Helpdesk

Global IT Support Analyst (1st/2nd Line)

at The Capital Markets Company GmbH

📍 Orlando, FL Onsite Posted March 15, 2026
Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

A financial consultancy seeks an IT support analyst to provide first and second-line support, assist staff globally, and maintain IT infrastructure.

  • Support staff IT needs
  • Manage laptop rollouts
  • Maintain IT infrastructure
  • Assist global workforce
  • Provide excellent customer service

Role involves IT support, infrastructure management, laptop deployment, and support for a global workforce.

The ideal candidate is an entry-level IT support analyst with strong communication skills and customer service orientation, capable of supporting a global workforce and managing IT infrastructure tasks.

IT supportCustomer serviceCommunication skills
IT infrastructure managementLaptop deploymentGlobal workforce support
IT supportcustomer serviceIT infrastructuresupport skillscommunication skills
IT supportIT infrastructureLaptop rolloutsCustomer serviceSupport skills
CommunicationOrganizationCustomer-focusedAdaptabilityCollaboration
Industry Finance/Consulting
Job Function Provide IT support and infrastructure management for a global organization
Role Subtype Help Desk L1
IT supportHelp DeskCustomer serviceIT infrastructureLaptop rolloutSupport skillsOn-siteGlobal workforce supportCommunication skillsSupport analystcustomer servicelaptop deploymentsupport skillscommunicationon-site supportglobal workforcesupport analystcollaborative

Lack of support experience, Poor communication skills, Inability to work on-site, No customer service background

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