Position Details

Salary $95K – $152K USD / year

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree

Category Product Management

About this role

Global Portal Experience Analyst responsible for optimizing and evolving demo portals and shared demo instances, leveraging AI tools, and driving cross-functional projects to improve sales enablement.

Key Responsibilities

Demo Portal Development & Optimization
Technical Support & AI-enhanced Troubleshooting
Project Management & Process Improvement
Data-driven Quality Assurance
Documentation & Training

Technical Overview

Hands-on with web technologies (HTML, CSS, JavaScript) and cloud platforms (AWS), plus experience with ServiceNow and Cornerstone OnDemand implementations. Focus on AI-assisted troubleshooting and portal optimization.

Ideal Candidate

The ideal candidate has 3+ years working with serviceNow and Cornerstone OnDemand, plus hands-on project management experience. They should be comfortable driving portal optimization, troubleshooting AI-enabled tools, and collaborating across product, engineering, and sales teams globally.

Must-Have Skills

Bachelor’s degree in a relevant field3+ years of familiarity with ServiceNowStrong project management skillsTroubleshooting with AI diagnostic and support toolsHands-on experience with Cornerstone OnDemand implementationsAbility to leverage AI/automation tools to optimize processes

Nice-to-Have Skills

Experience with Cornerstone OnDemand implementationsAI/automation tools experienceCloud platforms (AWS) familiarityHTML/CSS/JavaScript experience

Tools & Platforms

ServiceNowCornerstone OnDemandHTMLCSSJavaScriptAmazon Web Services

Required Skills

Bachelor’s degree3+ years ServiceNowproject managementHTMLCSSJavaScriptAWSCornerstone OnDemandAI diagnostic toolstroubleshootingcross-functional collaborationdocumentation

Hard Skills

ServiceNowHTMLCSSJavaScriptAmazon Web ServicesCornerstone OnDemand

Soft Skills

CommunicationDocumentationCross-functional collaborationProblem solvingProactive

Industry & Role

Industry SaaS

Job Function Optimize and support global sales demo portals and AI-enabled workflows

Role Subtype Project Manager

Keywords for Your Resume

global portal experienceportal experience analystremoteservice nowcornerstone on demandai diagnostic toolshtmlcssjavascriptawsamazon web servicesdemo portalsproject managementcross-functional collaborationdocumentationaicloud platformstroubleshooting

Deal Breakers

Lack of 3+ years experience with ServiceNow, No experience with Cornerstone OnDemand, No ability to work across time zones, Lack of project management experience

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