✦ Luna Orbit — Networking & Telecom

Global Service Manager MSO

at Zoom Communications

📍 Remote, US Remote 💰 $97K – $225K USD / year Posted March 10, 2026
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Position Details

Salary $97K – $225K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Networking & Telecom

About this role

This role involves supporting and troubleshooting Zoom's contact center and telephony solutions, ensuring optimal system performance and customer satisfaction.

Key Responsibilities

  • Supporting Zoom Contact Center
  • Managing call flows
  • Troubleshooting VoIP/SIP
  • Configuring system tools
  • Collaborating with clients

Technical Overview

Supports Zoom Contact Center, Zoom Phone, VoIP, SIP, TCP/IP, DNS, firewalls, and related telemetry and dashboard tools, with a focus on troubleshooting and system optimization.

Ideal Candidate

The ideal candidate is a mid-level networking and telecom specialist with 3+ years supporting contact center platforms, especially Zoom Contact Center and Zoom Phone. They possess strong troubleshooting skills, experience with VoIP, SIP, and firewalls, and excel in project management and collaboration.

Must-Have Skills

Zoom Contact CenterZoom PhoneVoIPSIPIT service managementTroubleshooting

Nice-to-Have Skills

Zoom Virtual AgentTelemetry toolsCall routingIVR

Tools & Platforms

Zoom Contact CenterZoom PhoneZoom DashboardsZoom Virtual AgentTelemetry tools

Required Skills

Zoom Contact CenterZoom PhoneVoIPSIPTCP/IPDNSFirewallsZoom DashboardsTelemetry toolsCall routing

Hard Skills

Zoom Contact CenterZoom PhoneVoIPSIPTCP/IPDNSFirewallsZoom DashboardsTelemetry toolsCall routingIVRAgent profilesQueue managementZoom Virtual AgentIT service managementProject management

Soft Skills

CommunicationProblem-solvingProject managementCollaborationAnalytical skills

Industry & Role

Industry Telecommunications
Job Function Technical support and management of Zoom contact center and telephony environments

Keywords for Your Resume

Zoom Contact CenterZoom PhoneVoIPSIPTCP/IPDNSFirewallsZoom DashboardsTelemetry toolsCall routingIVRAgent profilesQueue managementZoom Virtual AgentIT service managementProject management

Deal Breakers

Lack of experience with Zoom Contact Center or Zoom Phone, No background in VoIP or SIP, Inability to work remotely, Lack of troubleshooting skills

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