✦ Luna Orbit — Data & Analytics

GTM Data Analyst - Scaled Digital Success

at Intercom

📍 San Francisco, California Onsite Posted March 19, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3-5 years
Education Not specified
Category Data & Analytics

About this role

Intercom is hiring a data analyst to support SaaS GTM and customer success metrics through detailed cohort, attribution, and KPI analysis, enabling data-driven decision-making.

Key Responsibilities

  • Analyze customer cohorts
  • Measure digital engagement impact
  • Build KPI dashboards
  • Collaborate with GTM teams
  • Ensure data quality

Technical Overview

Role involves SQL, Tableau, and Looker for analyzing customer data, digital engagement, and campaign attribution within a SaaS environment.

Ideal Candidate

The ideal candidate is a data analyst with 3-5 years of experience in SaaS customer analytics and digital engagement measurement. They should be proficient with SQL, Tableau, and Looker, and capable of managing multiple priorities while collaborating across teams.

Must-Have Skills

3-5 years in analyticsUnderstanding SaaS GTM and customer success metricsExperience with SQL and BI toolsAbility to manage multiple priorities

Nice-to-Have Skills

Customer successDigital engagement analysis

Tools & Platforms

SQLTableauLooker

Required Skills

SQLTableauLookercustomer analyticsdigital programscohort analysisattributionKPI reporting

Hard Skills

SQLStructured Query LanguageTableauLookerCustomer analyticsDigital programsCohort analysisAttributionKPI reporting

Soft Skills

collaborationcommunicationattention to detailproblem-solving

Industry & Role

Industry SaaS
Job Function Data analysis for customer success and digital programs
Role Subtype Business Analyst
Tech Domains SQL, Tableau, Looker

Keywords for Your Resume

customer analyticsdigital programscohort analysisattributionkpi reportingsaasgtm metricssqltableaulookerperformance metricscampaign analysiscross-functional collaborationdata managementmulti-priority management

Deal Breakers

Less than 3 years experience, No experience with SQL or BI tools, Poor communication skills, Lack of SaaS or GTM metrics knowledge

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