Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education High school diploma or equivalent

Category Customer Success & Support

About this role

Guest Service Coordinator handles salon calls, appointments, and guest records to ensure a smooth customer experience.

Key Responsibilities

Manage salon phone calls and appointment system
Inform guests of promotions and provide product recommendations
Handle sales, refunds and exchanges
Resolve guest concerns
Maintain guest records and scheduling

Technical Overview

Non-technical front-desk role; relies on appointment systems; customer service oriented; in-store operations.

Ideal Candidate

The ideal candidate is friendly, organized, and customer-service focused, able to manage calls, appointments, and guest records to ensure a smooth salon experience.

Must-Have Skills

High school diploma or equivalentSalesproducts and service competency

Nice-to-Have Skills

Experience in salon/sales environmentexperience with appointment systems

Required Skills

['customer service''appointment booking''guest records''sales''problem-solving''communication''teamwork''promotions''scheduling''on-site''Ulta Beauty''Houston']

Hard Skills

salesproduct knowledgesuggestive sellinghandling sales refunds and exchangesresolving guest concernspaperwork/documentationappointment systemsguest recordspromotionspromotional events

Soft Skills

customer servicecommunicationproblem-solvingtime managementteamwork

Industry & Role

Industry Retail

Job Function Coordinate guest services and scheduling to ensure a positive salon experience at Ulta Beauty

Role Subtype Receptionist

Keywords for Your Resume

guest coordinatorguest serviceUlta BeautyHouston Texason-siteappointment systemguest recordssalesrefunds and exchangespromotionscustomer servicecommunicationproblem-solvingteamworkhigh school diplomapromotions/eventsschedulingappointment bookingHoustonretail

Deal Breakers

No high school diploma

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Guest Coordinator

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