Position Details

Type Full-Time

Experience mid

Exp. Years 1-3 years

Education Associate degree or higher in computer science, information systems, educational technology, or a related field

Category IT Support & Helpdesk

About this role

Hardware Support Specialist providing frontline and Tier 2 technical support for university devices, deploying and maintaining endpoint hardware, and leveraging Intune/MECM/Ivanti for device management in a higher education setting.

Key Responsibilities

Provide frontline and Tier 2 escalation support; deploy and manage devices; support instructional technology and videoconferencing; manage device enrollment and policy compliance; maintain documentation

Technical Overview

Endpoint management stack (Intune, MECM/SCCM, Ivanti); Windows/macOS; Microsoft 365; Active Directory; ITSM; classroom/educational technology support

Ideal Candidate

The ideal candidate is a mid-level hardware/endpoint specialist with 1-3 years' IT support experience, proficient in Intune, MECM/SCCM, and Ivanti, and comfortable supporting instructional technology in a higher education environment remotely.

Must-Have Skills

High school diploma or equivalent.One (1) to three (3) years of experience providing IT supportTroubleshoot and repair endpoint hardwareWindows (10/11) and macOS knowledgeITSM / ticketing system experienceMicrosoft 365 knowledgeBasic IP networking conceptsFollow established procedures and documentation

Nice-to-Have Skills

Associate degree or higher in computer scienceinformation systemseducational technologyor related fieldCompTIA A+ITF+or other relevant desktop/endpoint certificationsExperience with Microsoft IntuneMECM/SCCMIvantiActive Directory familiarityExperience supporting instructional technology or videoconferencing

Tools & Platforms

Microsoft IntuneMECM/SCCMIvantiActive DirectoryMicrosoft 365

Required Skills

Windows 10/11macOSMicrosoft IntuneMECM/SCCMIvantiActive DirectoryMicrosoft 365ITSM / ticketing systemNetworking conceptsEndpoint configuration

Hard Skills

Windows (10/11)macOSMicrosoft IntuneMECM/SCCMIvantiActive DirectoryMicrosoft 365ITSM / ticketing systemNetworking conceptsEndpoint configuration

Soft Skills

Customer serviceCommunicationDetail orientationTeam playerProblem solving

Certifications

Preferred

CompTIA A+ITF+

Industry & Role

Industry Education

Job Function Support university computing devices and instructional technology with Tier 2 escalation and endpoint management

Role Subtype Help Desk L2

Tech Domains Microsoft Intune, Microsoft 365, Active Directory, Windows, macOS, ITSM / Ticketing System

Keywords for Your Resume

hardware support specialistendpoint managementmicrosoft intunemecm/sccmivantiactive directorywindows 10/11macosmicrosoft 365mdm enrollmentintunemoblie device managementitsmticketing systemremotehigher educationeducational technologyclassroom technologyconference room technologyOS deploymentend-user devices

Deal Breakers

Must have associate degree or higher or 1-3 years IT support, Lack of experience with Intune/MECM/SCCM or Ivanti

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