✦ Luna Orbit — Business Analysis

Head of Business-Critical Services

at Platform9 Systems

📍 Remote, US Remote Posted March 07, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2-3 years
Education Not specified
Category Business Analysis

About this role

This role involves designing, building, and scaling services that support enterprise private cloud infrastructure, ensuring customer success and operational excellence.

Key Responsibilities

  • Design and build business-critical services
  • Develop standardized deliverables
  • Collaborate with engineering teams
  • Create investigation and health reports
  • Support customer success initiatives

Technical Overview

The technical scope includes private cloud platforms, VMs, containers, APIs, and cloud-native tools, focusing on service design, support, and automation.

Ideal Candidate

The ideal candidate is experienced in designing and scaling business-critical cloud services, with strong collaboration skills and familiarity with private cloud environments, VMs, and containers. They excel in developing standardized deliverables and working closely with cross-functional teams.

Must-Have Skills

design and build the Business-Critical Service offeringdevelop tools for platform capabilitiescollaborate with professional services and solutions architectsdevelop standardized deliverableswork with customer success engineering

Nice-to-Have Skills

experience with private cloudexperience with VMs and containersAPI control

Tools & Platforms

Private Cloud DirectorVMwarecloud platformsAPIs

Required Skills

business-critical servicestechnical account managementsupport engineerinvestigation reportscause analysesenvironmental health checksbusiness reportscloud nativeprivate cloudVMscontainersAPI control

Hard Skills

business-critical servicestechnical account managementsupport engineeringinvestigation reportscause analysesenvironmental health checksbusiness reportscloud nativeprivate cloudVMscontainersAPI control

Soft Skills

customer obsessionownershipcommunicationcollaborationproblem-solving

Industry & Role

Industry Information Technology & Services
Job Function Designing and scaling enterprise cloud services

Keywords for Your Resume

business-critical servicestechnical account managementsupport engineerinvestigation status reportsprobable cause analysesenvironmental health checksbusiness reportscloud nativeprivate cloudVMscontainersAPI controlinvestigation reportscause analyses

Deal Breakers

Lack of experience with cloud native or private cloud environments, No background in technical account management or support engineering, Inability to collaborate with cross-functional teams

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