✦ Luna Orbit — Customer Success & Support

Head of Client Experience

at Travefy

📍 Remote, US Remote 💰 $70K – $100K USD / year Posted March 08, 2026
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Position Details

Salary $70K – $100K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Customer Success & Support

About this role

This role involves leading customer support and training teams in a SaaS environment, focusing on delivering world-class customer assistance and education.

Key Responsibilities

  • Lead support teams
  • Develop training programs
  • Optimize workflows
  • Manage support metrics
  • Collaborate with cross-functional teams

Technical Overview

Utilizes support platforms like Intercom and HubSpot, with a focus on workflows, documentation, and AI tools to enhance support efficiency.

Ideal Candidate

The ideal candidate is a mid-level customer experience professional with 3+ years leading SaaS support teams, skilled in support tools like Intercom and HubSpot, with strong leadership and communication abilities.

Must-Have Skills

3+ years leading a high-volume SaaS support or customer experience teamproven track record of improving support metricshands-on experience with Intercom and HubSpot

Nice-to-Have Skills

support metrics analysissupport workflows optimizationtraining development

Tools & Platforms

IntercomHubSpot

Required Skills

Customer ExperienceCX SupportCX Trainerweb chatemailphone escalationsupport teamstraining teamssupport metricsAIsupport workflowshelp documentationtraining materialsonboardingsupport toolsleadershipcoachingempathyownershipcontinuous improvementIntercomHubSpot

Hard Skills

Customer ExperienceCX SupportCX Trainerweb chatemailphone escalationsupport teamstraining teamssupport metricsAIsupport workflowshelp documentationtraining materialsonboardingsupport tools

Soft Skills

leadershipcoachingempathyownershipcontinuous improvementcommunicationcollaborationproblem-solving

Industry & Role

Industry SaaS
Job Function Customer support and training leadership

Keywords for Your Resume

Customer ExperienceCX SupportCX Trainerweb chatemailphone escalationsupport teamstraining teamssupport metricsAIsupport workflowshelp documentationtraining materialsonboardingsupport toolsleadershipcoachingempathyownershipcontinuous improvementIntercomHubSpot

Deal Breakers

Less than 3 years support team leadership, Lack of experience with Intercom or HubSpot, No SaaS support experience

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