Position Details
About this role
This leadership role involves managing mabl's global Customer Success and Technical Account Management teams, focusing on renewals, upselling, and customer satisfaction in a remote SaaS environment.
Key Responsibilities
- Own renewals
- Drive upsell and cross-sell
- Build customer relationships
- Lead Customer Success teams
- Partner with sales and support
Technical Overview
Focuses on customer success strategies, client relationship management, SaaS platform support, and cross-functional collaboration to enhance customer value.
Ideal Candidate
The ideal candidate is a seasoned customer success leader with over 5 years of experience managing SaaS clients, driving renewals, and expanding accounts. They excel in client relationships, strategic planning, and leading cross-functional teams remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Less than 5 years in customer success leadership, No SaaS experience, Lack of client relationship management skills, Preference for onsite work in specific location
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