Position Details
About this role
Lead and scale the customer success function for Zinier, focusing on building strong relationships with frontline workers and strategic customers to ensure retention, expansion, and advocacy.
Key Responsibilities
- Own US customer success strategy
- Build and lead a high-performing team
- Establish customer health metrics
- Drive renewals and expansion
- Oversee strategic customer relationships
Technical Overview
Focuses on customer success strategies, data analysis, and operational metrics within a SaaS environment, with collaboration across sales, product, and support teams.
Ideal Candidate
The ideal candidate is a senior customer success leader with extensive experience managing customer relationships in SaaS or technology sectors. They excel in data-driven strategies, team leadership, and driving customer retention and expansion.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of leadership experience, No experience in SaaS or technology, Inability to analyze data, No track record of managing customer success teams
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