Position Details
About this role
This role involves leading product initiatives for Salesforce and Genesys platforms, focusing on transforming customer and advisor experiences through strategic project management and technology integration.
Key Responsibilities
- Identify key product features
- Lead project teams
- Align business requirements with technology
- Manage stakeholder expectations
- Ensure project outcomes
Technical Overview
The role requires expertise in Salesforce, Genesys, project leadership, and change management, with a focus on delivering large-scale digital transformation projects in the insurance industry.
Ideal Candidate
The ideal candidate is a senior product owner or manager with extensive experience leading technology-driven customer service projects, particularly involving Salesforce and Genesys platforms. They possess strong stakeholder management, strategic planning, and change management skills, with a focus on delivering transformative customer experiences.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Salesforce or Genesys, No project management or leadership experience, Inability to work in a hybrid environment, No experience in insurance or financial services
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