Position Details
About this role
This role involves leading the technical support team, managing complex user issues, and improving support processes to ensure operational stability as the Wallet in Telegram scales.
Key Responsibilities
- Lead and manage support team
- Establish and improve support processes
- Handle complex support cases
- Coordinate with engineering and product teams
- Participate in incident management
Technical Overview
Focus on support operations, incident management, bug reporting, and process optimization within a blockchain-based digital asset platform.
Ideal Candidate
The ideal candidate is a seasoned support team lead with experience managing technical support operations, preferably in fintech or blockchain environments. They should excel in incident resolution, process improvement, and team coaching, ensuring high-quality support delivery.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of support team management experience, No experience with incident management, Inability to lead process improvements
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