Position Details
About this role
This role involves assisting employees with benefits inquiries, triaging calls, and providing resources related to health and wellbeing benefits in a remote setting.
Key Responsibilities
- Answer calls and triage inquiries
- Assist with benefits requests
- Provide information and referrals
- Manage member interactions
- Support benefits platform navigation
Technical Overview
Focuses on benefits administration, customer support, CRM usage, and healthcare industry knowledge.
Ideal Candidate
The ideal candidate is a customer service-oriented professional with 3+ years experience in benefits administration or healthcare support, familiar with employee assistance programs and insurance benefits, and capable of managing multiple communication channels remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of benefits or healthcare industry experience, Inability to work remotely, Poor communication skills
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