Position Details

Salary $16 – $18 USD / year

Type Not Specified

Experience entry

Exp. Years 1+ years

Education Not specified

Category Customer Success & Support

About this role

Remote Health Care Customer Service Representatives handle inbound and outbound calls to resolve billing and payment issues for patients and account holders. The role involves explaining insurance and financial assistance topics, entering and monitoring payment arrangements, and following strict client and compliance protocols.

Key Responsibilities

Handle inbound and outbound calls to resolve billing/payment issues using work queues and call pools
Respond to patient/account holder requests with professional, thorough explanations
Act to gain payment or set up payment arrangements on behalf of the client
Follow client-specific protocols and policies
Enter and monitor payment arrangements

Technical Overview

This is a call-center/customer support role with remote connectivity requirements. It emphasizes compliance with FDCPA, FCRA, and HIPPA/HIPAA, plus the ability to manage payment arrangements and use call-center work queues and call pools.

Ideal Candidate

The ideal candidate is an entry-level call center customer service professional with 1+ years of experience handling inbound and outbound calls and resolving billing/payment issues. They are comfortable working in a fast-paced, deadline-driven environment and can follow strict compliance requirements like FDCPA and HIPAA while providing professional, clear explanations to patient/account holders.

Must-Have Skills

1+ years’ experience working in Call Center of Customer Service functioninbound and outbound callsadherence to FDCPAFCRAHIPPA and other applicable lawsability to work successfully in a fast-paceddeadline-oriented environmentstrong organization skillsregular evening and Saturday work

Nice-to-Have Skills

Knowledge/experience of medical terminologypatient billinghealthcare insurancehealthcare administration

Tools & Platforms

work queuescall pools

Required Skills

inbound and outbound callsbilling and payment issuespatient billinghealthcare insurancefinancial assistance processingpayment arrangementsFDCPAFCRAHIPPAHIPAAbroadband internet connectionhard wired connection

Hard Skills

inbound and outbound callsbilling and payment issuespatient billingmedical terminologyhealthcare insurancefinancial assistance processingpayment arrangementspayment processingFDCPAFCRAHIPPAHIPAAcall center customer serviceinternet speed requirementsbroadband internet connectionhard wired connectionno DSLno dial upminimum 40 mbps downloadminimum 5 mbps uploadbilingual calls

Soft Skills

professional communicationthorough explanationscustomer service orientationstrong organization skillsability to work on multiple tasks simultaneouslyflexibility in scheduling and assignmentsteam-based environmentcooperative teamworkinvestigative skills

Industry & Role

Industry Insurance

Job Function Provide remote customer service support for healthcare billing, payments, and related insurance/financial assistance inquiries

Role Subtype Customer Support Specialist

Keywords for Your Resume

Health Care Customer Service RepresentativeRemote Health Care Customer Service Representativescall centercustomer serviceinbound callsoutbound callsbilling and payment issuespayment arrangementspatient/account holdersmedical terminologypatient billinghealthcare insurancefinancial assistanceFDCPAFCRAHIPPAHIPAA40 mbps download5 mbps uploadhard wired connectionbroadband internet connectionno DSLno dial upbilingual

Deal Breakers

1+ years’ experience in a call center customer service role, Must be able to work regular evening and Saturday work as required, Must be able to adhere to FDCPA, FCRA, HIPPA/HIPAA and other applicable laws, Remote internet must meet minimum requirements (hard wired broadband; 40 mbps download / 5 mbps upload)

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