Position Details
About this role
Healthcare organization seeks a Help Desk Analyst to provide technical support to enterprise users, focusing on hardware/software troubleshooting, password resets, and Active Directory management.
Key Responsibilities
- Provide technical support
- Troubleshoot hardware and software issues
- Manage Active Directory accounts
- Reset passwords
- Track issues via ticketing system
Technical Overview
Role involves support with Active Directory, Microsoft Office applications, ticketing systems, and hardware/software troubleshooting in a healthcare IT environment.
Ideal Candidate
The ideal candidate is an entry-level IT support professional with at least 1 year of experience, familiar with Active Directory, Microsoft Office, and ticketing systems. They should have strong troubleshooting skills and a customer-focused approach, preferably with healthcare or imaging background.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Active Directory or ticketing systems, No troubleshooting hardware/software experience, No healthcare or imaging background
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