Position Details

Salary $29 – $34 USD / year

Type Contract

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing technical support to end users, resolving help desk tickets, and ensuring system functionality in a remote environment within the aerospace industry.

Key Responsibilities

Address help desk tickets
Provide technical support for Windows and Microsoft 365
Assist remote users with VPN
Manage user accounts
Document resolutions

Technical Overview

Supports Windows 10/11, Microsoft 365 applications, VPN troubleshooting, user account management, and basic networking tasks. Focus on customer support and documentation.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong customer service skills, familiarity with Windows operating systems, and basic networking knowledge. They should be customer-focused, detail-oriented, and eager to learn emerging technologies.

Must-Have Skills

Help DeskTechnical SupportWindows 10Microsoft 365VPN troubleshootingUser account management

Nice-to-Have Skills

Networking basicsIT support experienceITIL knowledge

Tools & Platforms

Microsoft 365VPN

Required Skills

Help DeskTechnical SupportWindows 10Windows 11Microsoft 365VPN troubleshootingUser account managementNetworking basicsSystem documentationEmerging technologies

Hard Skills

Help DeskTechnical SupportWindows 10Windows 11Microsoft 365VPN troubleshootingUser account managementNetworking basicsSystem documentationEmerging technologies

Soft Skills

Customer serviceProblem-solvingCommunicationCollaborationDetail-orientedCustomer focus

Industry & Role

Industry Aerospace

Job Function IT support and help desk technician

Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None

Visa Sponsorship No

Keywords for Your Resume

Help DeskTechnical SupportWindows 10Windows 11Microsoft 365VPN troubleshootingUser account managementHelp desk ticketsIT supportCustomer serviceRemote supportSystem documentationEmerging technologiesCustomer satisfactionTroubleshootinghelp desktechnical supportwindows 10microsoft 365vpn troubleshootinguser account managementremote supporthelp desk ticketscustomer servicesystem documentation

Deal Breakers

Lack of help desk or technical support experience, No familiarity with Windows 10/11 or Microsoft 365, Unwillingness to work remotely, No customer service skills

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