Position Details

Salary $45K – $50K USD / year

Type Not Specified

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

This role provides Level 1 technical support for end users, focusing on desktops, hosted applications, and basic networking, with an emphasis on customer service and issue resolution.

Key Responsibilities

Provide first-level support
Troubleshoot login issues
Document issues
Escalate complex problems
Maintain customer communication

Technical Overview

The technical scope includes Windows desktops, virtual desktops, hosted applications, and ticketing systems, requiring strong troubleshooting and communication skills.

Ideal Candidate

The ideal candidate is an entry-level help desk analyst with strong customer service skills and basic technical support experience for Windows and virtual desktops. They are detail-oriented and capable of documenting issues effectively.

Must-Have Skills

Level 1 technical supportWindows desktopsTroubleshooting login issuesTicket documentationCustomer service

Nice-to-Have Skills

Virtual desktop supportHosted applicationsAccount provisioning

Tools & Platforms

Ticketing systemsWindows OSVirtual desktops

Required Skills

Help Desk SupportWindows desktopsVirtual desktopsHosted applicationsTroubleshootingTicketing systemsCustomer service

Hard Skills

Help Desk SupportWindows desktopsVirtual desktopsHosted applicationsTroubleshootingAccount managementTicketing systemsCustomer serviceBasic networking

Soft Skills

Customer serviceCommunicationProblem-solvingTeamworkTime management

Industry & Role

Industry Information Technology / Managed Services

Job Function Providing technical support and issue resolution for end users

Keywords for Your Resume

Help Desk AnalystLevel 1 supportWindows desktopsVirtual desktopsHosted applicationsTroubleshootTicketing systemCustomer serviceAccount accessLogin issuesHelp Desk SupportTroubleshootingTicketing systems

Deal Breakers

Lack of support experience, No familiarity with Windows desktops, Inability to communicate effectively

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