✦ Luna Orbit — IT Support & Helpdesk

Help Desk Analyst I

at Loews Hotels at Universal Orlando

📍 Orlando, FL, US Onsite Posted April 06, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1 year
Education Not specified
Category IT Support & Helpdesk

About this role

On-site IT Help Desk Technician providing frontline guest and team member IT support for a hospitality environment.

Key Responsibilities

  • Support team member requests via chat, email, phone, or in person
  • Provide information for problem solving to assist team members
  • Remotely access systems to resolve issues
  • Hardware and software installation such as network printers
  • Escalate issues to the Technology Department

Technical Overview

Windows 11, Office 365; desktop support; network troubleshooting; on-site and remote support

Ideal Candidate

The ideal candidate is an entry-level desktop support technician with hospitality experience, proficient in Windows 11 and Office 365, and capable of providing on-site IT support to hotel staff across Orlando properties.

Must-Have Skills

One year of experience as a Helpdesk Technician (Hospitality a plus)Knowledge and understanding computer software to include Windows 11MS Office 2024 and general computer and technology operationsUnderstand networks - wired and wirelessEffective communicator and highly organizedAble to communicate in English with guests and team membersAble to work flexible schedule including weekendsholidaysand night shift

Nice-to-Have Skills

Two or more IT certificationsFormal Microsoft trainingPrevious IT support or internship experience

Tools & Platforms

Windows 11MS Office 2024

Required Skills

One year of experience as a Helpdesk Technician; Knowledge of Windows 11MS Office 2024; General computer and technology operations; Wired and wireless networks; Effective communication; Organized; Able to work flexible schedule

Hard Skills

Windows 11MS Office 2024Office 365general computer and technology operations

Soft Skills

effective communicatorhighly organizedproblem solvingcustomer service

Certifications

Preferred

CompTIA IT FoundationsCompTIA A+CompTIA Network+CompTIA Security+

Industry & Role

Industry Hospitality
Job Function Deliver on-site IT support to hotel staff and guests, ensuring smooth technology operations.
Role Subtype Desktop Support

Keywords for Your Resume

help deskit supportentry level it supportwindows 11office 365ms office 2024in-personon-siteorlandohospitalitycustomer serviceticketingtroubleshootingremote and onsite supportdeskside supportdesktop supporton-callfull-time

Deal Breakers

Lack of 1 year helpdesk experience, Inability to work on-site in Orlando, Lack of Windows 11 or Office 365 familiarity

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