Position Details
About this role
This role provides remote support for clients' Windows environments, troubleshooting hardware, software, and network issues, and following ITIL guidelines.
Key Responsibilities
- Troubleshoot hardware/software/network issues
- Monitor and respond to support tickets
- Document customer interactions
- Follow ITIL incident management
- Support clients remotely
Technical Overview
Supports Windows OS, Active Directory, Exchange, and Office 365 in a help desk setting, with a focus on troubleshooting and customer service.
Ideal Candidate
The ideal candidate is an entry-level help desk analyst with experience supporting Windows environments, Active Directory, and Exchange. They should have good communication skills and a customer-focused approach.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Windows OS or Active Directory, No support or customer service background, Unfamiliarity with ITIL or ServiceNow
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