✦ Luna Orbit — IT Support & Helpdesk

Help Desk Analyst I — On-Site IT Support | Free Meals

at Loews Hotels & Co

📍 Orlando, FL Onsite Posted March 07, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Provides on-site technical support for hardware and software issues in a hospitality setting, assisting team members with problem resolution and system setup.

Key Responsibilities

  • Assist with hardware/software issues
  • Install hardware and software
  • Troubleshoot technical problems
  • Support team members
  • Maintain documentation

Technical Overview

Supports Windows 11 environment, installs hardware and software, and handles helpdesk inquiries to ensure smooth daily operations.

Ideal Candidate

An entry-level help desk analyst with at least one year of experience supporting Windows 11 and hardware/software troubleshooting. Strong communication skills and a customer-focused approach are essential.

Must-Have Skills

At least one year of helpdesk experienceStrong knowledge of Windows 11Excellent communication skills

Tools & Platforms

Windows 11

Required Skills

Windows 11Hardware installationSoftware installationHelpdesk supportTroubleshooting

Hard Skills

Windows 11Hardware installationSoftware installationHelpdesk support

Soft Skills

communicationproblem resolutionprofessionalismteamwork

Industry & Role

Industry Hospitality
Job Function Deliver on-site IT support and troubleshooting for hospitality staff

Keywords for Your Resume

Help DeskWindows 11Hardware installationSoftware installationTroubleshootingHelpdesk supportHelpdesk

Deal Breakers

Less than 1 year of helpdesk experience, Lack of Windows 11 knowledge

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