✦ Luna Orbit — IT Support & Helpdesk

Help Desk Analyst II

at Robert Half

📍 Sacramento, CA Remote 💰 $25 – $30 USD / year Posted March 07, 2026
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Position Details

Salary $25 – $30 USD / year
Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This remote role provides technical support for virtual desktops, hardware, and applications, ensuring smooth operations and issue resolution in a secure environment.

Key Responsibilities

  • Provide technical assistance
  • Troubleshoot virtual desktops and hardware
  • Manage support tickets
  • Support remote users
  • Maintain system performance

Technical Overview

Environment includes Citrix-based virtual desktops, Wyse thin clients, HP printers, Fujitsu scanners, and ticketing systems, requiring troubleshooting and hardware support skills.

Ideal Candidate

The ideal candidate is a customer-focused IT support specialist with experience in troubleshooting virtual desktops, hardware, and ticketing systems, capable of providing remote technical assistance efficiently.

Must-Have Skills

Help DeskTechnical supportTroubleshootingTicketing systems

Nice-to-Have Skills

CitrixWyse thin clientsHP printersFujitsu scannersIT call center operations

Tools & Platforms

CitrixWyseHP printersFujitsu scannersTicketing systems

Required Skills

Help DeskTechnical supportCitrixWyse thin clientsHP printersFujitsu scannersTroubleshootingTicketing systemsPC setupWorkstation maintenance

Hard Skills

Help DeskTechnical supportCitrixWyse thin clientsHP printersFujitsu scannersTroubleshootingTicketing systemsPC setupWorkstation maintenance

Soft Skills

communicationproblem-solvingcustomer serviceteamworkadaptability

Industry & Role

Industry Technology/IT Support
Job Function Providing remote technical support and troubleshooting for IT systems

Keywords for Your Resume

Help DeskTechnical supportCitrixWyse thin clientsHP printersFujitsu scannersTroubleshootingTicketing systemsPC setupWorkstation maintenanceRemote supportIT call centerSystem troubleshootingUser supportTechnical assistanceWyse

Deal Breakers

Lack of help desk or technical support experience, Inability to work remotely, No experience with Citrix or ticketing systems

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