✦ Luna Orbit — IT Support & Helpdesk

Help Desk Analyst *Mac & Windows REQUIRED* (PST Hours)

at TEKsystems

📍 Anywhere Onsite Posted March 08, 2026
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Position Details

Type Contract
Experience entry
Exp. Years 0+ years
Education Not specified
Category IT Support & Helpdesk

About this role

A contract IT support role providing technical assistance to end users in a retail environment, troubleshooting hardware and software issues, and supporting remote access technologies.

Key Responsibilities

  • Respond to support requests
  • Troubleshoot hardware and software issues
  • Support remote workers
  • Maintain documentation
  • Collaborate with IT teams

Technical Overview

Supports Windows 10/11, macOS, Office 365, ServiceNow, endpoint management tools like Intune and SCCM, and basic networking concepts.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with experience in Windows and macOS troubleshooting, familiar with ServiceNow and ITSM processes, and excellent communication skills. They thrive in fast-paced environments and are eager to support remote and onsite users.

Must-Have Skills

Windows 10/11macOSServiceNowITSMCustomer service skills

Nice-to-Have Skills

CompTIA A+Network+Security+Microsoft 365 Certified: Modern Desktop Administrator AssociateITIL Foundation Certification

Tools & Platforms

ServiceNowMicrosoft 365IntuneSCCM

Required Skills

Windows 10/11macOSServiceNowITSMendpoint managementIntuneSCCMTCP/IPDNSDHCPVPNremote accesstroubleshootingcustomer service

Hard Skills

Windows 10/11macOSMicrosoft 365ServiceNowITSMendpoint management toolsIntuneSCCMTCP/IPDNSDHCPVPNRemote access technologies

Soft Skills

communicationcustomer serviceproblem-solvingdetail-orientedteam-focused

Certifications

Preferred

CompTIA A+Network+Security+Microsoft 365 Certified: Modern Desktop Administrator AssociateITIL Foundation Certification

Industry & Role

Industry Retail, IT Support
Job Function Provide technical support and troubleshooting for end users

Keywords for Your Resume

Help DeskIT SupportWindows 10/11macOSServiceNowITSMendpoint managementIntuneSCCMVPNRemote accessCustomer serviceTroubleshootingTechnical supportRemote support

Deal Breakers

Lack of experience with Windows 10/11 or macOS, No customer support experience, Unable to work onsite in Phoenix, AZ

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