Position Details
About this role
This role involves providing Tier I and II technical support for government mobile applications, assisting users with installation, troubleshooting, and security issues remotely.
Key Responsibilities
- Provide Tier I and II support
- Troubleshoot mobile app issues
- Escalate bugs and security breaches
- Assist with app installation
- Maintain ticket records
Technical Overview
Supports iOS and Android mobile OS, uses ticketing systems, escalates bugs/security breaches, and maintains service level commitments.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with experience in customer service, troubleshooting mobile applications on iOS and Android, and supporting government digital services. They should possess strong communication skills and the ability to escalate issues effectively.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of support experience, No mobile troubleshooting experience, Unwillingness to work remotely
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