Position Details
About this role
Provides remote Level 1 support to clients in NYS, troubleshooting IT issues, managing tickets, and assisting users via phone, chat, and email.
Key Responsibilities
- Support clients via phone/chat/email
- Troubleshoot IT issues
- Manage support tickets
- Assist with network connectivity
- Escalate complex issues
Technical Overview
Handles troubleshooting, ticket management, and basic network issues, supporting customer IT needs remotely within NYS.
Ideal Candidate
The ideal candidate is a motivated help desk analyst with basic IT troubleshooting skills, experience supporting users remotely within New York State, and strong communication abilities.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
No NY State residency, Lack of help desk experience, No troubleshooting skills
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile