✦ Luna Orbit — IT Support & Helpdesk

Help Desk Analyst (Service Desk Specialist) :: Denver, CO (Remote)

at ARK Solutions, Inc.

📍 Anywhere Remote Posted March 15, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Provides remote Tier I and II support for mobile applications on iOS and Android, troubleshooting issues, and assisting users with app installations and login problems.

Key Responsibilities

  • Support mobile app issues
  • Troubleshoot iOS and Android devices
  • Manage support tickets
  • Assist with app installations
  • Communicate effectively with users

Technical Overview

Supports mobile apps on iOS and Android platforms, manages support tickets, documents issues, and escalates complex problems as needed.

Ideal Candidate

The ideal candidate is a support analyst with experience in Tier I and II mobile application support, proficient in troubleshooting iOS and Android devices, and capable of managing support tickets remotely with excellent communication skills.

Must-Have Skills

Tier I and II support experienceMobile app troubleshootingCustomer communicationSupport ticket management

Nice-to-Have Skills

Service outage managementAccessibility supportApp installation support

Tools & Platforms

Support ticketing systemsMobile device managementRemote support tools

Required Skills

Help DeskService DeskMobile app supportiOSAndroidTroubleshootingCustomer serviceTicketing systemsSupport documentation

Hard Skills

IT supportHelp DeskService DeskTroubleshootingMobile application supportiOSAndroidCustomer serviceTicketing systemsSupport documentation

Soft Skills

CommunicationEmpathyProblem-solvingCustomer focusTeamworkTime management

Industry & Role

Industry Information Technology
Job Function Mobile application support and helpdesk
Role Subtype Help Desk L2
Tech Domains Mobile support, iOS, Android, Support ticketing

Keywords for Your Resume

help deskservice deskIT supportmobile app supportiOS supportAndroid supportticketing systemsupport ticketscustomer supportremote supportsupport analystsupport techniciansupport engineerIT helpdesksupport specialistiOSAndroid

Deal Breakers

No experience with mobile app troubleshooting, Lack of support ticket management skills, Inability to work remotely

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile