✦ Luna Orbit — IT Support & Helpdesk

Help Desk Analyst - Trenton, NJ(Remote)

at Software Technology Inc

📍 Anywhere Remote Posted March 17, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

This remote role involves providing help desk support for Windows and Office environments, assisting users with technical issues, and maintaining documentation.

Key Responsibilities

  • Provide first response help desk support
  • Troubleshoot Windows and Office issues
  • Log support requests
  • Assist with site support
  • Document support activities

Technical Overview

Supports Windows 10, Windows Server, Active Directory, and Office 365. Uses help desk tools to log and resolve issues.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with basic knowledge of Windows 10, Windows Server, and Active Directory, capable of providing remote help desk support with strong communication skills.

Must-Have Skills

Knowledge of Microsoft Windows 10Knowledge of Microsoft Windows ServerExperience with Active DirectoryExperience with Office 365Good communication skills

Tools & Platforms

Microsoft WindowsMicrosoft OfficeMicrosoft VisioActive DirectoryHelp Desk tools

Required Skills

Windows 10Windows ServerActive DirectoryOffice 365Microsoft ExcelMicrosoft WordMicrosoft Visio

Hard Skills

Microsoft Windows 10Microsoft Windows ServerActive DirectoryOffice 365Microsoft ExcelMicrosoft WordMicrosoft Visio

Soft Skills

CommunicationTroubleshootingCustomer supportDocumentationTeamwork

Industry & Role

Industry Government / Defense / Technology
Job Function Delivering remote help desk support for Windows and Office applications
Role Subtype Help Desk L1
Tech Domains Microsoft Windows, Active Directory, Microsoft 365

Keywords for Your Resume

help deskremoteWindows 10Windows ServerActive DirectoryOffice 365Microsoft ExcelMicrosoft WordMicrosoft VisioIT supportHelp Desk supportTroubleshootingCustomer supportDocumentationRemote supportIT operationstroubleshootingcustomer support

Deal Breakers

Lack of Windows 10 or Windows Server experience, Poor communication skills, No experience with Active Directory

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