Position Details

Salary $24 – $31 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Help Desk/Desktop Support Analyst providing end-user device and software support, primarily remote, with onboarding/offboarding and IT asset lifecycle responsibilities.

Key Responsibilities

Serve as primary support resource; triage and resolve issues; log tickets; coordinate with vendors/internal teams; assist with IT projects; create technical docs; collaborate with team

Technical Overview

Supports Microsoft 365 suite (Outlook, SharePoint, Teams, OneDrive); manages operating systems and end-user devices; utilizes ITSM and ticketing tools; remote screen-sharing

Must-Have Skills

Microsoft 365Operating systems supportHardware/software end-user supportTicketing and ITSM

Tools & Platforms

Microsoft 365OutlookSharePointTeamsOneDriveITSM platformticketing systemremote screen-sharing tools

Required Skills

Microsoft 365; Operating systems; Desktops; Laptops; Peripherals; ITSM; Ticketing system; Remote screen-sharing

Hard Skills

Microsoft 365Operating systemsDesktopsLaptopsPeripheralsITSM platformTicketing systemRemote screen-sharing

Soft Skills

customer servicecommunicationteamworkdocumentation

Industry & Role

Industry Consulting

Job Function Provide frontline IT support for end-user hardware and software in a remote environment.

Keywords for Your Resume

Help Desk/Desktop Support AnalystIT SupportMicrosoft 365OutlookSharePointTeamsOneDriveOperating systemsLaptopsDesktopsperipheralsITSMticketing systemremote screen-sharingend user supportdeskside supportPlymouthhelp deskdesktop supportit supportremote supportwindowsmicrosoft 365outlooksharepointteamsonedriveitsmticketingremote

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