Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role provides technical support for desktop hardware and software in an onsite environment in Boston, MA, ensuring quick resolution of issues and high customer satisfaction.

Key Responsibilities

Troubleshoot hardware and software issues
Support end users onsite
Install and configure systems
Maintain client relationships
Ensure high customer satisfaction

Technical Overview

Support includes installing, configuring, and troubleshooting personal computers, network hardware, and software, with interface to clients for hardware/software failures.

Ideal Candidate

The ideal candidate is an entry to mid-level IT support technician with strong troubleshooting skills and experience supporting desktop hardware and software onsite in Boston, MA. They should be customer-focused and able to resolve technical issues efficiently.

Must-Have Skills

None listed

Required Skills

Help Desk EngineerIT supportdesktop supporttroubleshootingcustomer supportnetwork hardwaresoftware installationonsitetechnical supporthelp desk

Industry & Role

Industry Not specified

Job Function IT support and helpdesk technician

Role Subtype Help Desk L1

Keywords for Your Resume

Help Desk EngineerIT SupportDesktop SupportTroubleshootingCustomer SupportNetwork HardwareSoftware InstallationOnsiteTechnical SupportHelp DeskIT supportdesktop supporttroubleshootingcustomer supportnetwork hardwaresoftware installationonsitetechnical supporthelp desk

Deal Breakers

Lack of troubleshooting experience, No onsite support experience, Unwilling to work onsite in Boston, MA

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