✦ Luna Orbit — IT Support & Helpdesk

Help Desk Engineer

at Kaseya

📍 Orlando, FL, US Onsite Posted March 13, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 0+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT infrastructure in an on-site environment in Orlando.

Key Responsibilities

  • Handle support requests
  • Support end users
  • Troubleshoot hardware/software
  • Maintain IT infrastructure
  • Assist with network issues

Technical Overview

Supports Windows and MAC operating systems, Microsoft Office, Active Directory, networking fundamentals, virtualization, VPN, and email systems like Exchange.

Ideal Candidate

The ideal candidate is an entry-level Help Desk technician with strong customer service skills and basic technical knowledge of Windows, Microsoft Office, and Active Directory. They should be proactive, communicative, and eager to support end users in a fast-paced environment.

Must-Have Skills

Proven experience as a Help Desk technicianKnowledge of Microsoft domain environmentsExperience with Windows OSProficiency in Microsoft OfficeActive Directory

Nice-to-Have Skills

MAC OSBasic Networking FundamentalsExchange AdminVirtualizationVPN

Tools & Platforms

Microsoft OfficeActive DirectoryGoogle SuiteExchange AdminVPN

Required Skills

Help DeskCustomer SupportMicrosoft domain environmentsWindows OSMicrosoft OfficeActive DirectoryNetworking FundamentalsVirtualizationVPNPatch ManagementGoogle SuiteMAC OS

Hard Skills

Help DeskCustomer SupportMicrosoft domain environmentsWindows OSMicrosoft OfficeActive DirectoryNetworking FundamentalsVirtualizationVPNPatch ManagementBasic NetworkingExchange AdminGoogle SuiteMAC OS

Soft Skills

Customer ServiceCommunicationProblem SolvingCritical ThinkingTeamwork

Industry & Role

Industry Technology / SaaS / IT Services
Job Function Provide technical support and customer service to end users in an on-site IT environment.
Role Subtype Help Desk L1
Tech Domains Active Directory, Microsoft 365, Windows Server, Virtualization

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Help DeskCustomer SupportMicrosoft domain environmentsWindows OSMicrosoft OfficeActive DirectoryNetworking FundamentalsExchange AdminVirtualizationVPNPatch ManagementGoogle SuiteMAC OS

Deal Breakers

Lack of proven Help Desk experience, No knowledge of Active Directory, Inability to support Windows OS, Unwillingness to work on-site in Orlando, Lack of customer service skills

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