✦ Luna Orbit — IT Support & Helpdesk

Help Desk Engineer - Remote Canada Only

at Blue Mantis

📍 Anywhere Remote Posted March 06, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing first-level technical support to clients in Canada, resolving Windows and network issues, and assisting with documentation and escalation procedures.

Key Responsibilities

  • Resolve client issues
  • Support Windows and networks
  • Create KB articles
  • Assist Level I team
  • Escalate complex issues

Technical Overview

Supports Windows OS, LAN/WAN, wireless networks, VPN, and desktop imaging in a remote Canadian environment, providing escalation support and documentation.

Ideal Candidate

The ideal candidate is an experienced Help Desk technician with at least 3 years of support experience, proficient in Windows and networking, with a proactive and team-oriented approach, supporting Canadian clients remotely.

Must-Have Skills

Help Desk supportTicket resolutionWindows troubleshootingNetworkingVPN

Nice-to-Have Skills

Knowledge of GreenPages productsKnowledge base documentationCustomer communication

Tools & Platforms

WindowsLANWANWirelessVPNDesktop imaging

Required Skills

Help Desk supportTicket resolutionWindowsNetworkingLANWANWirelessVPNDesktop imagingKB articlesTroubleshooting

Hard Skills

Help DeskFirst-level supportTicket resolutionWindowsNetworkingLANWANWirelessVPNDesktop imagingKB articlesTroubleshooting

Soft Skills

Proactive attitudeTeam playerCustomer serviceProblem-solvingCommunication

Industry & Role

Industry IT Services, Managed Services
Job Function Remote technical support and escalation management for Canadian clients

Keywords for Your Resume

Help Desk EngineerRemoteFirst-level supportTicket resolutionWindowsNetworkingLANWANWirelessVPNDesktop imagingKB articlesTroubleshootingCanadaHelp Desk supportWindows troubleshootingCustomer communicationProactive attitudeTeam player

Deal Breakers

Less than 3 years Help Desk experience, No experience with Windows or networking, Lack of remote support experience in Canada

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