✦ Luna Orbit — IT Support & Helpdesk

Help Desk-Remote

at Proteam Solutions

📍 Columbus, OH, United States Onsite Posted March 10, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Provides remote technical support to users experiencing computer-related issues, managing tickets, and escalating problems as needed.

Key Responsibilities

  • Provide technical support remotely
  • Manage support tickets
  • Escalate issues when necessary
  • Assist users via phone and email
  • Document technical issues

Technical Overview

Supports users with hardware and software troubleshooting, uses ticketing tools, and communicates effectively in a remote environment.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong communication skills, experience in remote technical support, and the ability to troubleshoot common computer issues independently.

Must-Have Skills

Ability to provide own laptop/computerExperience in receiving and managing phone calls and emailsAbility to escalate issuesProficiency in assisting usersStrong communication skills

Nice-to-Have Skills

Experience in remote service deskFamiliarity with troubleshooting techniquesAbility to complete tasks efficiently

Required Skills

Technical supportCustomer serviceTroubleshootingTicketing systemsRemote supportComputer troubleshootingCommunication skillsMultitasking

Hard Skills

Technical supportCustomer serviceProblem-solvingTicketing systemsRemote supportComputer troubleshootingCommunication skillsMultitasking

Soft Skills

CommunicationTeamworkIndependenceProblem-solvingTime management

Industry & Role

Industry Not specified
Job Function Remote IT support technician

Keywords for Your Resume

Help DeskTechnical supportCustomer serviceRemote supportTicketing systemsTroubleshootingComputer supportCommunication skillsMultitaskingRemote environment

Deal Breakers

Lack of remote work setup, No experience in customer support or technical troubleshooting, Inability to work independently, No communication skills

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