Position Details
About this role
This role provides remote technical support for desktops and devices, troubleshooting issues, managing user accounts, and ensuring excellent customer service in a fast-paced help desk environment.
Key Responsibilities
- Support Windows and Mac desktops
- Troubleshoot connectivity and application issues
- Manage user accounts and groups
- Support mobile devices
- Record and track support tickets
Technical Overview
The technical environment includes support for Windows and Mac operating systems, Active Directory, network basics, VPN, and mobile device support, utilizing ticketing systems for issue tracking.
Ideal Candidate
The ideal candidate is an entry-level help desk technician with 1-2 years of experience supporting Windows and Mac desktops, proficient in Active Directory, and excellent customer service skills. Certification in relevant IT areas is a plus.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Windows or Mac support, No customer service background, No experience with Active Directory, Unwilling to work remotely
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