Position Details

Type Not Specified

Experience entry

Exp. Years Entry level

Education Bachelor's in IT, Computer Science, or related field

Category IT Support & Helpdesk

About this role

This role involves providing technical support for a financial firm's IT infrastructure, including hardware, software, and network issues, supporting cloud applications, and ensuring security compliance.

Key Responsibilities

Provide Tier 1 & 2 technical support
Respond to support requests via email, phone, or ticketing system
Diagnose and resolve hardware, software, and network issues
Manage IT assets and systems
Support cloud and SaaS applications

Technical Overview

Supports Windows, macOS, Linux troubleshooting, networking (DNS, DHCP, VPN, TCP/IP), cloud platforms (Azure, Intune), and ticketing tools (Jira, ServiceNow, Zendesk). Basic scripting skills are a plus.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with strong troubleshooting skills across Windows, macOS, and Linux platforms. Bilingual in Spanish and English, they should have excellent communication skills and experience supporting cloud and network environments.

Must-Have Skills

Bachelor's degree in ITComputer Scienceor related fieldEnglish & Spanish language skillsExperience with WindowsmacOSand Linux troubleshootingKnowledge of networking (DNSDHCPVPNTCP/IP)Knowledge of AZUREINTUNEIVANTIFamiliarity with ticketing systems (JiraServiceNowZendesk)Basic scripting (PowerShellBash)

Nice-to-Have Skills

IT certifications (CompTIA A+ITILMicrosoft Certified: Modern Desktop Administrator)Experience with enterprise security tools (firewallantivirusendpoint protection)Previous experience in a customer-facing IT support role

Tools & Platforms

JiraIvanti MdMAzure by MicrosoftIntune MdMNetX 360Aravo TPRMSalesforce

Required Skills

Help DeskIT SupportActive DirectoryGoogle WorkspaceWindowsmacOSLinuxDNSDHCPVPNTCP/IPAZUREIntuneIVANTIJiraServiceNowZendeskPowerShellBashbilingualSpanishEnglish

Hard Skills

Active DirectoryGoogle WorkspaceWindowsmacOSLinuxDNSDHCPVPNTCP/IPAZUREMicrosoft AzureIntuneIVANTIJiraServiceNowZendeskPowerShellBash

Soft Skills

communicationproblem-solvingmultitaskingteam supportcustomer service

Certifications

Preferred

CompTIA A+ITILMicrosoft Certified: Modern Desktop Administrator

Industry & Role

Industry Finance/Financial Services

Job Function IT support and helpdesk technician for a financial services firm

Keywords for Your Resume

Help Desk SpecialistIT SupportTechnical SupportHelp DeskActive DirectoryGoogle WorkspaceWindowsmacOSLinuxDNSDHCPVPNTCP/IPAZUREMicrosoft AzureIntuneIVANTIJiraServiceNowZendeskPowerShellBashbilingualSpanishEnglishWindows troubleshootingmacOS troubleshootingLinux troubleshooting

Deal Breakers

Lack of bilingual Spanish/English skills, No experience with Windows, macOS, or Linux troubleshooting, No knowledge of networking protocols (DNS, DHCP, VPN, TCP/IP), No experience with ticketing systems (Jira, ServiceNow, Zendesk)

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