✦ Luna Orbit — IT Support & Helpdesk

Help Desk Specialist - College of Medicine

at Florida Atlantic University

📍 Boca Raton, FL, US Onsite 💰 $16 – $24 USD / year Posted March 07, 2026
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Position Details

Salary $16 – $24 USD / year
Type Not Specified
Experience entry
Exp. Years 0-1 years
Education Not specified
Category IT Support & Helpdesk

About this role

Provides first and second-tier support for the College of Medicine's IT systems, including hardware, software, and network troubleshooting, primarily on-site.

Key Responsibilities

  • Provide tier 1 and 2 support
  • Troubleshoot hardware/software
  • Support Office365 and SharePoint
  • Configure wireless devices
  • Maintain documentation

Technical Overview

Supports desktop and network systems, Office365, SharePoint, and AV technology, with a focus on troubleshooting and documentation in an academic setting.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with experience in help desk support, Office365, SharePoint, and hardware/software troubleshooting. They excel in customer service and problem-solving in an on-site academic environment.

Must-Have Skills

First and second-tier support experienceSupport for Office365 and SharePointTroubleshooting hardware and softwareWireless configuration

Nice-to-Have Skills

Experience with AV technologyKnowledge of industry standardsExperience in an academic environment

Tools & Platforms

Office365SharePointWindowsMacOS

Required Skills

Help Desk SupportComputer SupportNetwork TroubleshootingOffice365SharePointOperating SystemsSoftware TroubleshootingHardware TroubleshootingWireless ConfigurationDocumentation

Hard Skills

Help Desk SupportComputer SupportNetwork TroubleshootingOffice365SharePointOperating SystemsSoftware TroubleshootingHardware TroubleshootingWireless ConfigurationDocumentation

Soft Skills

Customer ServiceProblem-solvingCommunicationTeamworkTechnical Support

Industry & Role

Industry Higher Education
Job Function IT support for academic and clinical IT systems

Keywords for Your Resume

Help Desk SupportComputer SupportNetwork TroubleshootingOffice365SharePointOperating SystemsSoftware TroubleshootingHardware TroubleshootingWireless ConfigurationDocumentationCustomer ServiceTechnical SupportSupportTroubleshootingIT Support

Deal Breakers

Lack of help desk experience, Inability to work on-site, No support or troubleshooting skills

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